Complaints
Compose a letter
To ensure that your grievance is investigated and resolved as quickly as possible, please ensure that you provide all relevant information. We will normally acknowledge receipt of your grievance within a working day and you can expect it to be resolved within 15 working days.
High standards of service
E-Global Trade & Finance Group, Inc. is committed to providing all customers with the highest level of service in any matter. In the event that a customer believes that E-Global Trade & Finance Group, Inc, as a result of any action or inaction, is not meeting the customer's expectations, the customer has the right to file a complaint regarding any matter concerning the services provided by E-Global Trade & Finance Group, Inc.
E-Global Trade & Finance Group, Inc will review the customer's complaint to find the best solution that will satisfy the customer. The client will receive a response with information about the proposed actions or measures taken by the company within 15 business days.
Is there a question?
We are happy to answer any questions you may have about our services
