Privacy Policy
Privacy Policy
Introduction
E-Global Group of Companies (hereinafter referred to as "Forex Architect", "we", "our" or "us") takes privacy issues seriously and considers the preservation of your personal confidential information as its primary concern during all activities.
In providing services to our customers, we collect and store their personal data. That is why we would like to familiarize you with our privacy policy, which will also apply to you if you decide to use or are using our company's services.
Please note that this policy applies only to websites that are directly maintained by Forex Architect and does not apply to other organizations and individuals that we may refer to in our banners or links on our websites.
Collection of personal information
In order to provide any products or services, we will need to obtain the following data from you, which will be used solely for administrative, legal or service-related purposes:
- Personal data: name, residential address, e-mail address, etc. in accordance with the Know Your Customer (KYC) policy;
- Financial data: data about your trading activity, account status, balance, etc.
Your personal data will be stored, processed and protected in accordance with applicable privacy legislation in accordance with the jurisdiction of the state in which Forex Architect is headquartered.
| User action | Collected data | Data usage | Legal basis (for data processing) | Retention period |
|---|---|---|---|---|
| Identity verification | Legally mandated KYC information such as your name, email address, phone number, address, passport and/or ID card scans, scans of utility bills, identification document number, and similar. | Maintaining your account with us and providing you with our services, fraud prevention ensuring correctness of information. | Your consent and our legal obligation. | Up to 5 years. |
| Bug reporting | Information which may contain your private data captured via a video or image taken by you and uploaded to us to help us improve our services and resolve any technical issues you may face while using our services. | Technical support. | Your consent and our legitimate interests, contractual performance between you and us. | |
| Live chat | Additional data collected to help our customer support services answers your queries, including any video or image taken by you, technical data, any other information we ask you to provide to identify and resolve your query. | Customer service, including technical support and replying to your queries. | Your consent and our legitimate interests. |
Use of Cookies
In order to enhance your ability to use websites, Forex Architect websites use small cookies. You can change your browser settings and block the acceptance of all cookies. However, we do not recommend that you limit or disable cookies, as this may affect your experience with the Forex Architect website and may cause some features and services to work incorrectly.
Doubleclick
DoubleClick: We use Google Analytics remarketing codes to track individual page views by customers or register specific actions on the site. This allows us to provide quality targeted advertising. If you do not want to receive this type of advertising from us in the future, you can opt-out using the DoubleClick opt-out page or The Network Advertising Initiative opt-out page.
Use of personal data
Private information is used by the company only to ensure a high level of service and to protect the rights and legitimate interests of the company. The information received is necessary, for example, to confirm your identity and contact information. It may also be required to register and set up your account, create your account number and secure password, keep your account active, provide account information, and to improve the quality of our services and notify you of additional products, services and promotions that may be of interest to you.
Transfer of personal data to third parties
Forex Architect takes all necessary measures to maintain a high level of security of your personal data. Our employees, managers, information security officers and/or representatives are committed to keeping your personal information completely confidential and to disclosing it to third parties only under certain circumstances and in accordance with relevant legal regulations.
Please be advised that we may disclose personal data such as name, postal and e-mail address etc. to third parties authorized by Forex Architect on the basis of existing contractual relationships with them.
We may share your personal data with associated or affiliated companies, agents or other authorized entities or persons in order to fulfill all direct or indirect obligations relating to the provision of our services to you. We ensure that all persons named in this notice adhere to this policy and also take all necessary steps to protect your privacy.
If necessary, we will be required to disclose your personal information when requested by official regulatory and law enforcement authorities.
Your rights
You have every right to request a disclosure of the information we hold about you. In this case, we may charge a small fee to cover administrative costs. You also have the right to access your personal data, to have your information corrected, or to prohibit the use and dissemination of your personal data in the event of a breach of your privacy.
You can do this by sending a written request to E-Global Group of Companies, Forex Architect by e-mail: [email protected].
Changing personal data
You also have the right to make changes to your information in your Personal Area on our website. If you have any questions or concerns about this privacy notice, please contact us.
Refusal to provide information
We do not insist that you provide any personal information to us without your consent, but this may prevent us from providing you with our services and facilities. It is important that the personal information we hold about you is complete, accurate and up to date. It is in your interest to notify us if your personal information changes. The contact details required for this purpose are set out above.
